In 2018, Air France and KLM decided to strengthen and improve their chargeback handling and came to Accertify for help.
Air France and KLM partnered with Accertify to gather all chargeback handling in one single platform with an automatic data feed, resulting in 60%1 cost savings from 2018 to 2022. This strategic partnership also resulted in a 20%2 savings in time handling disputes.
1,2 Based on client data 2022.
Customer Details
Air France is a subsidiary of the Air France-KLM Group and a founding member of the SkyTeam airline alliance. As of 2013, Air France served 29 destinations in France and operates worldwide scheduled passenger and cargo services to 201 destinations in 78 countries (93 including overseas departments and territories of France) and also carried 46,803,000 passengers in 2019. The airline’s global hub is at Charles de Gaulle Airport, with Orly Airport as the primary domestic hub.
Results
Our strategic partnership resulted in a 20% savings in time handling disputes.
Results
Prior to Accertify our processes were extremely manual and since implementing Accertify’s automated interface, it has been a win-win for Air France and KLM and for Accertify.