JTB

JTB, a leading company in Japan's travel industry, was committed to safeguarding their business from fraud. By partnering with Accertify, they not only found a system tailored to their industry but also a reliable ally in their fight against financial losses. The outcome was transformative, dramatically strengthening their fraud prevention efforts in record time.

JTB was increasingly concerned about the rising levels of fraud they were experiencing, which accounted for approximately 1%1 of their total monthly sales. This significant impact on their revenue prompted them to thoroughly evaluate the fraud detection systems offered by five different companies. After careful consideration, JTB chose Accertify for its fraud detection solution, largely due to Accertify’s proven expertise in combating fraud and its specialized support tailored for the travel sector.

In our latest case study, we highlight the outstanding results achieved by JTB after implementing Accertify’s system. Within just one month, JTB was able to reduce credit card fraud cases2 related to their Japanese domestic package travel products by more than 75%3. This remarkable improvement underscores the effectiveness of Accertify’s fraud prevention capabilities and its ability to deliver substantial, rapid results for clients in the travel industry.


1 Client data 2023
2 The unauthorized use of credit cards in this context refers to the use of information such as another person’s credit card number obtained by fraudulent means (such as deception or unauthorized access) to acquire goods sold by a card merchant.
3 Based on fraud rates between August and September 2023 using JTB transaction data inside Accertify technology.
4 According to Statistical Information: Travel Agent Business Volume, Japan Tourism Agency (FY2023)
5 Based on fraud rates between August and September 2023 using JTB transaction data inside Accertify technology.

Customer Details

Established in 1912, JTB is the largest travel agency in Japan4. Over time, JTB had evolved and expanded from only selling transportation and lodging tickets to now selling full travel packages and services for frequent travelers.

 

Results

JTB reduced credit card fraud cases involving domestic travel products by over 75%5 in just one month.

>75%
fraud case decrease

Results