United Airlines

Accertify Fraud Management increased United Airlines win rate by more than 40%.1
Introduction

Over the decades, United Airlines has acquired numerous subsidiaries, most notably in 2010 when it merged with Continental Airlines, a purchase that moved United Airlines to become the world’s largest airline as measured by available seat miles.2

The Challenge & Solution

The team needed a single solution for both fraud and chargebacks, but most solutions on the market required separate vendors for each. Accertify helps United Airlines detect account takeover fraud, preventing and tackling fraud at every level. The solution has become so seamless that an accept/reject model is sufficient, freeing the United Airlines team from the review stage so they can focus on what they do best – flying passengers far and wide.


1Based on 2022 client data
2World’s Largest Airline? United Airlines Has More Available Seat Miles Than Any Other Carrier (simpleflying.com)

Customer Details

United Airlines, Inc. (UA) is a major American airline headquartered in Chicago, Illinois. It was founded in 1926 as Varney Air Lines and has grown to become one of the largest airlines in the world. United Airlines operates an extensive domestic and international route network, with hubs in cities such as Chicago, Denver, San Francisco, Houston, and Newark.

United Airlines is a subsidiary of United Airlines Holdings, Inc. and is listed on the NASDAQ stock exchange under the ticker symbol UAL. It is a member of the Star Alliance, the world’s largest global airline alliance, which allows it to offer extensive codeshare and frequent flyer program benefits with partner airlines worldwide.

Results

Accertify Fraud Management increased United Airlines win rate.

>40%
win rate increase

Results

What sets the Accertify team apart is their genuine enthusiasm about fraud prevention. They’re passionate about what they do, and it shows.
Stacie Langham, Sr. Manager Of Fraud Prevention and Disputes